- Routine telephone and Face to Face appointments: bookable in advance by contacting reception during opening hours, please state if your prefer a telephone or Face to Face GP appointment.
- On-the-day urgent telephone and Face to Face appointments: If you feel you need to speak to or see a clinician the same day, please call reception in the morning (from 8:30am). Receptionists will then book you in for an on the day telephone or Face to Face appointment with a clinician. If your condition becomes serious whilst awaiting a call back, you MUST dial 999.
- Hub Appointments: additional appointments are available via the Hub service at neighbouring GP Practices in Cuckfield, Haywards Heath and Hurstpierpoint. These appointments will not be with our doctors at Ouse Valley but may mean that you can be seen sooner than our next routine appointment here. If you are happy to travel a little further to be seen sooner then please mention this whilst calling reception for an appointment.
We adhere to a "One Appointment, One Problem" ethos. We strive to deal with each medical problem to the highest standard and there will not be sufficient time to address all issues if patients attend with more than one problem, leading to fellow patients experiencing delays.
Our practice nurses provide appointments for; annual disease reviews (including diabetes, asthma, COPD), pill checks, smear procedures, vaccinations, injections, ECGs, spirometry etc. These can be booked by ringing reception during our working hours.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give it to someone else.