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Accessing NHS help and support on Monday 19 September 


We join with the rest of the country in mourning the death of Her Majesty Queen Elizabeth II and share our heartfelt condolences with the Royal Family. The government has announced that Monday 19 September will be a national bank holiday to allow people to pay their last respects to the late Queen on the day of her State Funeral. 


We will be closed on Monday and will reopen as normal on Tuesday morning. 

During Monday if you need urgent health help or support there will be some pharmacies open on the bank holiday. Visit the NHS website and search “find a pharmacy NHS” to find an open pharmacy in the local area.

For all other urgent health needs over the weekend and the bank holiday, contact NHS111 online or by phoning 111 for expert advice and support, and signposting to an appropriate service if needed. 


Walk in services and minor injuries are also available to help you: 


Crawley Hospital Urgent Treatment Centre open 24 hours every day 


Queen Victoria Hospital, East Grinstead, Minor Injury Unit open 8am-8pm every day 


If you need mental health support over the Bank Holiday, the Sussex Mental Healthline offers crisis care for people in urgent need of help with their mental health. It is available 24 hours a day, seven days a week on 0800 0309 500. 

Please only go to A&E or Emergency Departments if it is a life-saving emergency. 

Autumn Covid Boosters & Flu Vaccines

The Autumn/Winter Vaccination Programme starts in September and is set to include Covid boosters and flu jabs.  


We are working with our GP federation, Alliance for Better Care (ABC), to deliver our Covid vaccinations and will be running regular clinics at the Clair Hall vaccination site. As per current government guidelines, the Covid booster programme covers patients aged 50+, as well as health and care workers and those who are deemed clinically vulnerable. However, if you wish to check your eligibility, we ask that you do so via the NHS website. Should you have any questions relating specifically to the programme, please call 119.   

Appointments can be booked via the NHS website or you can check the Alliance for Better Care Walk-In Clinic page.

We will be contacting all patients who are eligible for a flu vaccination directly and inviting them to receive their annual dose at our practice. Please await further information on this.  

While this next phase of the Covid vaccination programme focuses on the delivery of booster doses to eligible patients, we continue to welcome patients aged five and upwards for first and second doses of the Covid vaccine. Simply book via the NHS website or attend one of the appropriate Alliance for Better Care Walk-In Clinics.   

For more information, visit


If you have received an invitation or a reminder message about the cervical screening, please book an appointment for this important test.

Cervical cancer affects over 3000 people every year, around 2 deaths per day are attributed to cervical cancer. Cervical screening (the smear test) is key to preventing and treating cervical cancer.  99.8% of cervical cancer cases are preventable or treatable if diagnosed early. If you want to know more about the cervical screening (smear test), please have a look at these short videos.

If you have any questions about having the screening, please ask to speak to Esther Walker or a Practice Nurse.

 The facts about HPV (subtitles) | Jo's Cervical Cancer Trust (

 What is Cervical Screening (Smear Test)? | Jo's Cervical Cancer Trust (

Time to Talk - talking therapies service in West Sussex


Time to Talk is an NHS service offering free, confidential talking therapy to adults registered with a GP in West Sussex.

If you’re feeling low, anxious or worried, talking therapies can really help you. Time to Talk can also help people with depression, phobias, social anxiety, Obsessive Compulsive Disorder (OCD), post-traumatic stress disorders, health anxiety, low self-esteem or low confidence, relationship difficulties and bereavements. Talking therapies are available in person, on the phone and via video call.

How can I access the service?

You can self-refer to Time to Talk – you don’t need to speak to your GP first. If you would rather speak to your GP first, they can refer you with your permission. You can self-refer by phone, or you can complete an online self-referral form. Visit the Time to Talk website to find out more about how to contact them. Once you’ve self-referred or your GP has referred you, one of the Time to Talk team will be in touch with you for an initial assessment.

More information

More information can be found on the Time to Talk website. There are also useful links to online self-help resources.

The Time to Talk service is provided by Sussex Community NHS Foundation Trust.

World Hypertension Day - 17th May

Know your numbers

Jubilee Bank Holidays

Both Ouse Valley Practice and Balcombe Practice will be closed on 1st and 2nd June for the bank holidays.

Spring Booster for over 75s

Over 75s can now book their spring booster online via the NHS website or come to any of the walk-in clinics
The walk-in clinics are in Crawley, Haywards Heath, Horley, and Reigate.

COVID-19 Passes & Medical Exemption Forms

How to apply for and receive your COVID Pass when you’re unable to be vaccinated (a carer can apply on your behalf):

Please call the NHS COVID Pass service on 119 to ask for an NHS COVID Pass medical exemption application form. You can also call to find out more information about NHS COVID Pass medical exemptions.

The call handler at the NHS COVID Pass service will ask you some questions. You will need to give:

  • your name
  • your date of birth
  • your NHS number (if you know it)
  • the name of your GP and/or specialist clinician

If you’re eligible to apply, you’ll get an application form by post.

You should not ask your GP for an application form. If you do go to your GP before you get your application form you’ll be asked to call the NHS COVID Pass service on 119.

Once completed, return your application form to the GP or relevant clinician stated on the form.

Covid & Flu Vaccination Booking

As part of ABC’s transition to the NHS national booking system, we are now encouraging our patients to book their vaccination appointments online directly via the NHS site or by calling 119. The 119 team can also help with general Covid-19 vaccine related questions.

We are expecting the NHS national booking system to update shortly in line with JCVI guidance which will allow patients to book directly at the 6 month point for over 40s and 12 week point for 16 & 17 year old patients awaiting their second dose. Patients are advised to keep checking the NHS national booking system as appointments will continue to be added. If there are any questions, patients are advised to call 119. 

Walk-In Clinics

You can attend one of the walk-in clinics listed on ABC’s website:

Flu latest 

Where possible, eligible patients will be offered the flu vaccination at their Covid Booster appointment, however, this will be dependent on flu vaccine stock and they must be at a site that is administering Flu jabs for the GP practice that they are registered with: Online listing to help you see your local site.

12-15 year olds

ABC are providing a limited number of vaccination sessions for healthy 12 to 15 year olds. Vaccinations for this group are predominantly provided in schools. These sessions can only be booked via the National Booking System, these cannot be booked directly.

Need help? ABC’s new online form

Please use the new online form above if:

  • You need to change or cancel an appointment
  • You have incorrect information on your vaccination record
  • You are housebound and haven't been contacted about an appointment
  • You have been told to book a third primary dose because you are immunosuppressed

Lateral Flow Tests at Pharmacies

LFT Poster

ABC Vaccination Programme Update



Appointment Availability Update

Due to increased staff absence, the number of staff available to answer your telephone calls and deal with your queries has reduced substantially. In addition, we are guided by NHS England who have advised that we must telephone triage our patients and to continue to limit the number of face to face appointments. Until the guidance advises otherwise, we must follow their advice. Please bear this in mind if you need to call the practice.

We are doing our best under very difficult circumstances. We will NOT tolerate any abuse directed at our staff. If you are advised to seek alternative healthcare services such as a minor injuries unit or A&E this is because this is the most appropriate and safest form of treatment for your condition. All staff here at the surgery work incredibly hard to provide a good service to all of our patients and will continue to follow the advice from NHS England to keep ourselves and the community safe.

Thank you for your support and cooperation.


We are asking all patients to provide and wear their own face covering (this can be a face mask, a scarf, bandana, handkerchief) whilst they are in the building.
This is for the safety of everyone in our surgery. Thank you for your understanding.

Outpatient Referrals to Hospitals

The Patient Information Point is a service run by the Referral Support Service in Sussex. It is designed to provide patients with an easy to access central point for queries relating to outpatient referrals within hospitals. If you have any questions relating to your appointments, from how long the wait times are likely to be, to whether you can change hospitals for a sooner appointment, can be directed to the Referral Support Service and Patient Information Point teams and they will endeavour to either answer the question directly or investigate further and provide support to patients on their referral pathways.

 Please contact the Referral Support Service and Patient Information Point on:

01293 300270.

Help Us to Help You - Do we have your up to date Contact details and your consent to contact you via email, text and phone for appointment reminders and messages from your GP?

Please check via SystmOnline or if this is not possible contact reception



  LIVI Video GP Service Video GP Service

See a GP by video with LIVI. Even at the weekend.

Patients of Ouse Valley Practice can now see an NHS GP by video using LIVI. Get medical advice, prescriptions and referrals on the same day – even at weekends. The service is provided free on the NHS.

For further information, click here.

What every parent needs to know about Sepsis. 


We need you!

Join the Patient Participation Group (PPG) today


Ouse Valley Practice has a Patient Participation Group (PPG) that meets every 3 months to ensure regular communication with the patient community.

If you would like to apply to be a group member, leave your name and contact details with reception

Are you eligible for the Shingles jab?

People in their 70’s born on or after 2 September 1942 and those aged 78 or 79 years are eligible for shingles vaccination on the NHS.


Click this link to see whether you are able to get vaccinated against Shingles on the NHS

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You can now self-refer to access physiotherapy.

Patients who self-refer will have the same access to the range of physiotherapy services they would have been offered through their GP, in a convenient and direct way. These include one to one treatment, upper and lower limb classes, back skills training, hydrotherapy and the Osteoarthritis (OA) Escape program.

If you want to self refer, please click one of the links below:

Princess Royal Hospital

Crawley Hospital

Horsham Hospital

If you have hand and wrist conditions, please self refer here.

MSK Logo

For more information click here

'Try the new NHS App'

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your Summary Care Record and more.

If you already use SystmOnline you can continue to use it. You can use the NHS App as well.

For more information go to

Patients can get help with the NHS App at


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website