Urgent appointments
To request an urgent appointment for today (Monday to Friday):
- using the NHS App
What the NHS app can be used for
get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
- phone us on 01444 405750, Monday to Friday from 8.30am to 6.00pm
- visit the surgery and speak with a receptionist, Monday to Friday from 09.00am to 6.00pm
Non-urgent advice: Please Note
We do not book urgent appointment for tomorrow – just on the day appointments.
We open at 08:30 am – Reception desk opens at 9am – (8:30am – 09:00am we answer emergency calls only).
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
Non-urgent advice: Please Note
We do not have routine appointments to book – they go on to a waiting list.
The best way too book a routine appointment is to complete an eConsult between 9-11am – Get Started with eConsult. You will be added directly onto our routine waiting list and if the doctor feels your condition is more urgent the appropriate appointment can be allocated sooner. It also allows us to signpost you to the most appropriate health professional.
- phone us on 01444 405750, Monday to Friday from 8.30am to 6.00pm
- use your NHS App and your NHS account to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Hub Appointments
Additional appointments are available via the Hub service at neighbouring GP Practices in Cuckfield, Haywards Heath and Hurstpierpoint. These appointments will not be with our doctors at Ouse Valley but may mean that you can be seen sooner than our next routine appointment here. If you are happy to travel a little further to be seen sooner then please mention this whilst calling reception for an appointment.
Nurse Appointments
Our practice nurses provide appointments for; annual disease reviews (including diabetes, asthma, COPD), pill checks, smear procedures, vaccinations, injections, ECGs, spirometry etc. These can be booked by ringing reception during our working hours.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS App and your NHS account
- using the GP online system – SystmOnline
- phone us on 01444 405750, Monday to Friday from 8am to 6.00pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice before 10:30am.