Non-urgent advice: Please Note

We do not accept phone call requests for prescriptions and please do not book an appointment in order to request medication.

Methods of ordering your Repeat Prescriptions

If you regularly take a prescribed medication/medications, you will be given a repeat prescription request form. About one week before you need more treatment, please send us your request using one of the methods listed below:

  • Via the NHS App – Owned and run by the NHS, the NHS App is the most simple and secure way to access a range of NHS services on your smartphone or tablet. The NHS App is available now on iOS and Android.
  • NHS Online Login – You can view your current repeat medication and order the items you require. This is for patients who have a NHS login.
  • SystmOnline Order Your Repeat Prescription Online
  • By repeat slip or on paper – Bring the paper form to the surgery, Monday to Friday from 8:30 am to 6.00pm.


Ouse Valley Practice is a dispensing practice to any patient who lives more than a mile from a chemist. If you live within a mile of a chemist, the law states you must be a ‘non-dispensing’ patient and you will have to take your prescription to a chemist. However, arrangements can be made to send your prescription to a chemist of your choice by providing the surgery with a supply of stamped addressed envelopes.

If you collect a paper prescription from Ouse Valley Practice, please now pick this up from the Reception Desk. If you have any queries regarding the prescription this will continue to be dealt with at the Dispensary, please therefore take a ticket and wait to be served.

If you have any queries about your medication, please email us at [email protected]

Non-urgent advice: Collecting your prescription

For dispensing patients – it takes 5 whole working days for prescriptions to be processed.

For non-dispensing patients – It takes 2 whole working days for prescriptions to be processed.

Repeat Medication Q&A

Your doctor has put you on repeat medication; this is usually a medication that they expect you to be taking on a long-term basis. This Q&A contains some common questions you may have about what this means.

If you have any further questions that we haven’t answered here please speak to one of our receptionists.

How do I order more medication?

Unless your doctor has specified they wish to see you again before more medication can be issued you can request this yourself in the following ways:

  • By ticking the box on the slip attached to your medication and returning this to the surgery using the letterboxes at each site.
  • By making a request via system online (Please speak to reception if you would like access to this service)
  • By making a request in writing and returning this to the surgery using the letterboxes at each site.
  • By speaking to your allocated pharmacy for them to order on your behalf

Please note that you cannot request your medication over the telephone or via email

When can I order more medication?

You can order your medication up to 2 weeks before you run out. If you leave ordering until the last minute we cannot guarantee that your new prescription will be ready before your existing one runs out.

When can I collect my prescription?

Routine prescription requests usually take 2 working days to be ready for collection at the surgery. If a medication review is due then we ask for you to allow 3 working days

This is our time frame for repeat orders; there may be an additional period of time you need to wait for the pharmacists to fill the prescription, which may be dependent on the availability of a product.

Where do I collect my prescription from?

You can arrange for your prescription to be delivered to your nominated local pharmacy, just ask at reception if you are unsure which pharmacy you have nominated. If you do not wish to nominate a pharmacy your prescription will be ready to collect from your local surgery within 2 working days of your request.

I’m going on holiday and will run out while I’m away, what do I do?

Speak with the receptionist or write us a note explaining you need extra to cover your holidays and we will arrange for extra to be issued.

My medication has reached its review date, what does this mean?

All medication has to be routinely reviewed by your GP; this doesn’t necessarily mean you need to see your GP. You can request your medication as usual and if the GP wishes to see you then we will be in touch with you. If you don’t hear from us then your prescription will be processed as usual.

Medication reviews

Your medication needs to be reviewed by a doctor or nurse on a regular basis.  The next review date is printed on your repeat medication slip. When you submit your request after this date is reached, it will be referred to your doctor who will decide whether the item can be reissued or whether your need to be seen first, in which case you will be asked to make an appointment.

If you are a newly registered patient, you will need to see the doctor first for assessment and confirmation of your medication and dosage before your medication can be prescribed.

Prescription charges

Find out more about prescription charges (

What to do with old medicines

Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.