Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS App and your NHS account
- using the GP online system: SystmOnline
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
- bring the paper form to the surgery, Monday to Friday from 8:30am to 6.00pm
We do not take repeat prescription requests over the phone or email.
Dispensary
Ouse Valley Practice is a dispensing practice to any patient who lives more than a mile from a chemist. If you live within a mile of a chemist, the law states you must be a ‘non-dispensing’ patient and you will have to take your prescription to a chemist. However, arrangements can be made to send your prescription to a chemist of your choice by providing the surgery with a supply of stamped addressed envelopes.
If you collect a paper prescription from Ouse Valley Practice, please now pick this up from the Reception Desk. If you have any queries regarding the prescription this will continue to be dealt with at the Dispensary, please therefore take a ticket and wait to be served.
If you have any queries about your medication, please email us at [email protected]
Collecting your prescription
- For dispensing patients – it takes 5 whole working days for prescriptions to be processed
- For non-dispensing patients – It takes 2 whole working days for prescriptions to be processed
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- phone our pharmacist after 10am on 01444 405750
- fill in our medication query form.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.